Medify’s CCM services drive results and awards because we focus on every detail of the patient experience.
Why Practices Prefer Medify’s CCM Services
“I can’t express how much Medify means to me. They’ve not only helped me manage my health more effectively but have also provided unwavering support and encouragement. It’s like having a trusted friend who always has my back.”
Joe, Medify patient from Boca Raton, Florida
Medify CCM FAQ
Medify provides a comprehensive Chronic Care Management service that functions as a virtual extension of the practice. Services include monthly care coordination, symptom monitoring, medication support, and personalized care plans based on each patient’s chronic conditions and lifestyle needs. Medify also manages remote device delivery and training for eligible patients, provides ongoing remote monitoring, and responds to triggered alerts for urgent health concerns. Patients receive 24/7 access to their assigned health coach for guidance, triage, and support. Medify documents all interactions and minutes required for CCM billing, ensuring practices capture eligible reimbursement without additional staff burden.
Medify’s clinical team is extremely robust and proactively focused on improving patient outcomes. Specialties include:
- Registered Nurses
- Licensed Practical Nurses
- Certified Diabetes Educators
- Pharmacists
- Nutritionists
- Exercise physiologists
- Clinical social workers
- Smoking cessation experts
Medicare patients with two or more chronic conditions that are expected to last at least 12 months and place them at risk of functional decline, acute exacerbation, or mortality.
Medicare reimburses CCM under specific CPT codes, such as 99490 and 99439, based on documented clinical time spent on care management activities. Medify provides detailed documentation and manages all aspects of reimbursement for your practice.
Medify records clinical interactions, tracks minutes, and prepares documentation in alignment with CMS requirements, working within your existing workflow and EMR whenever possible.
Yes. Medify documents CCM interactions directly within the practice’s existing workflow whenever possible, reducing administrative work and ensuring accurate billing support.
Yes. Many Medicare patients qualify for both CCM and RPM, and Medify coordinates these services so they reinforce each other without duplicating time or documentation.
Minimal staff involvement is required. Practices approve Medify’s protocols and content which are styled as the practice’s own content, review escalations, and manage the in-office visits Medify’s team schedules to facilitate the patient’s care. Otherwise, Medify manages the monthly CCM workload end-to-end and uploads patient notes directly into your EMR.
Medify Health vs Other CCM Providers
Why is Medify Health better than other Remote Patient Monitoring providers?
Most CCM vendors focus on checking the box—logging 20 minutes of monthly calls with minimal clinical value. Medify Health delivers a comprehensive, outcomes-driven program that functions as a true extension of the medical practice.
Medify provides a full multidisciplinary clinical team, including nurses, pharmacists, dietitians, mental health counselors, exercise physiologists, and social workers. Patients receive at least two personalized interactions each month rather than a single basic check-in. This deeper engagement allows Medify to address chronic conditions more effectively and support meaningful behavior change.
Unlike traditional vendors that only provide occasional devices, Medify handles all device delivery, setup, and management, including cellular-enabled tools that require no apps or Wi-Fi. All data is integrated into the clinical workflow, with direct-to-EMR documentation whenever possible.
Medify’s service also reduces operational burden for practices. There are no upfront costs, no shared fees, and no new platforms to learn. Medify manages all outreach, education, monitoring, coaching, reporting, and billing support—ensuring staff time is protected and practices only pay after they are reimbursed.
The result is a CCM program that consistently improves patient engagement, reduces avoidable hospitalizations, and increases practice revenue with significantly less work from the in-house care team.
